{"id":37,"date":"2018-10-05T18:38:30","date_gmt":"2018-10-05T09:38:30","guid":{"rendered":"http:\/\/sakiahospitality.com\/en\/?page_id=37"},"modified":"2023-04-03T16:19:36","modified_gmt":"2023-04-03T07:19:36","slug":"attention","status":"publish","type":"page","link":"https:\/\/sakiahospitality.com\/en\/attention\/","title":{"rendered":"Notice Regarding Financial Instruments Transactions"},"content":{"rendered":"\n<!--<div class=\"inner common_box\">\n<div id=\"about1\" class=\"contents contents_list\">\n<div class=\"list_wrap efectwrap\">\n<div class=\"efecttextwrap\">\n<h3 class=\"efecttextfade for2\">Notice Regarding Financial Instruments Transactions<\/h3>\n<\/div>\n<\/div>\n<div class=\"contents_table con1\">\n<div class=\"left_area\">&nbsp;<\/div>\n<div class=\"right_area common_forma efectwrap\">\n<div class=\"efecttextwrap\">\n<p class=\"pageread efecttextfade for2\">Solicitation Policy<\/p>\n<div class=\"attention_wrap\">\n<p class=\"efecttextfade for2\">In connection with the sale of financial instruments, the Company complies with the Financial Instruments and Exchange Act, Act on Sales, etc. of Financial Instruments, Consumer Contract Act, Trust Business Act, and other related laws and regulations, and conducts sales activities from the customer\u2019s standpoint in accordance with the following policy.<\/p>\n<\/div>\n<div class=\"attention_wrap\">\n<p class=\"title_bar efecttextfade for2\">1.The Company endeavors to present appropriate products and explain them in a way that is easily comprehendible.<\/p>\n<p class=\"efecttextfade for2\"><span class=\"int\">\u00b7The Company takes into consideration the customer\u2019s product knowledge, experience, reasons for purchase, and assets, etc., strives to provide appropriate explanations so that the customer gains a sufficient understanding of products and risks, etc., and works to present products that match the customer\u2019s intentions and track record.<\/span><\/p>\n<p class=\"efecttextfade for2\"><span class=\"int\">\u00b7The Company puts the trust of the customer first and does not present products in a manner that could mislead the customer, such as by not revealing important information or making assertive statements about matters that are uncertain.<\/span><\/p>\n<\/div>\n<div class=\"attention_wrap\">\n<p class=\"title_bar efecttextfade for2\">2.The company presents products from the customer\u2019s standpoint.<\/p>\n<p class=\"efecttextfade for2\"><span class=\"int\">\u00b7Regarding product presentations, the Company works to ensure they are conducted appropriately by ensuring the time, place and method do not cause the customer any inconvenience.<\/span><\/p>\n<\/div>\n<div class=\"attention_wrap\">\n<p class=\"title_bar efecttextfade for2\">3.The Company pursues customer satisfaction.<\/p>\n<p class=\"efecttextfade for2\"><span class=\"int\">\u00b7The Company works to incorporate opinions and other feedback from customers into product sales.<\/span><\/p>\n<p class=\"efecttextfade for2\"><span class=\"int\">\u00b7The Company endeavors to acquire knowledge related to relevant laws and regulations and products to ensure the sale of appropriate financial instruments to customers.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"contents_table con1\">\n<div class=\"left_area\">&nbsp;<\/div>\n<div class=\"right_area common_forma efectwrap\">\n<div class=\"efecttextwrap\">\n<p class=\"pageread efecttextfade for2\">Disclosed Under the Financial Instruments and Exchange Act, etc.<\/p>\n<div class=\"attention_wrap\">\n<p class=\"title_bar efecttextfade for2\">1.Remuneration and Fees<\/p>\n<p class=\"efecttextfade for2\"><span class=\"int\">\u00b7The services provided by the Company are varied and depend in each case on market conditions and the content of individual transactions. In light of these characteristics, the Company is unable to disclose specific amounts for fees, etc. or their calculation methods in advance on this website.<\/span><\/p>\n<\/div>\n<div class=\"attention_wrap\">\n<p class=\"title_bar efecttextfade for2\">2.Risks<\/p>\n<p class=\"efecttextfade for2\"><span class=\"int\">\u00b7Silent partnership interests, trust beneficiary rights and other marketable securities handled by the Company are impacted by fluctuations in real estate (the underlying asset) values and rents, interest rate levels, foreign exchange rates and other factors, so the customer may incur losses if the price declines. Accordingly, the customer bears the risk of the value of securities investments falling below investment principal. <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"contents_table con1\">\n<div class=\"left_area\">&nbsp;<\/div>\n<div class=\"right_area common_forma efectwrap\">\n<div class=\"efecttextwrap\">\n<p class=\"pageread efecttextfade for2\">Complaint Processing Measures and Dispute Resolution Measures related to Financial Instruments<\/p>\n<div class=\"attention_wrap\">\n<p class=\"title_bar efecttextfade for2\">1.Regarding complaint processing and dispute resolution in the Company\u2019s financial instruments transaction services<\/p>\n<p class=\"efecttextfade for2\"><span class=\"int\">\u00b7The Company takes complaints, etc. from customers of its financial instruments transaction services at the following consultation desk.<\/span><\/p>\n<p class=\"inblock efecttextfade for2\">Department in charge: Management Dept., Sakia Hospitality Co., Ltd.<br>Address: Aska V Nihonbashi 7F, 1-3 Nihonbashi Odenmacho, Chuo-ku, Tokyo 103-0011<br>Tel: 03-6667-0790 (reception)<\/p>\n<p class=\"inblock efecttextfade for2\">Standard Flow for Complaint Resolution<br><span class=\"liststyle\">(1)Complaint, etc. received from the customer, etc. by the above consultation desk<\/span><br><span class=\"liststyle\">(2)The staff member in charge inquiries into the details and considers solutions (including the Company\u2019s compliance division and\/or outside attorneys)<\/span><br><span class=\"liststyle\">(3)A resolution proposal is made to the customer to resolve the issue<\/span><br>In addition to the above, the Company has established the following complaint processing and dispute resolution measures for the categories of service it has been registered to provide.<\/p>\n<p class=\"inblock efecttextfade for2\">1. Advisory and agency services<br>For complaints or other types of requests related to investment advisory and agency services, the Company works to resolve service-related complaints and disputes related to financial instruments transaction services, etc. by using the Financial Instruments Mediation Assistance Center, which the Company is registered to use. To use this organization, make the request at the following address.<\/p>\n<p class=\"inblock efecttextfade for2\">Financial Instruments Mediation Assistance Center<br>Address: 2-1-13 Kayaba-cho, Nihonbashi, Chuo-ku, Tokyo 103-0025<br>Tel: 0120-64-5005 (toll-free)<br>(9:00-17:00, Monday to Friday, except national holidays, etc.)<br>The following is the standard flow for complaint resolution and mediation procedures conducted by the Financial Instruments Mediation Assistance Center.<br>Inquire with the Financial Instruments Mediation Assistance Center for more details.<\/p>\n<p class=\"inblock efecttextfade for2\">Standard Flow for Complaint Resolution<br><span class=\"int noList\">1. Complaint made by customer<\/span><br><span class=\"int noList\">2. Brokerage of complaint to member company<\/span><br><span class=\"int noList\">3. Discussion between customer and member company, and resolution (standard flow of mediation procedures for dispute resolution)<\/span><br><span class=\"int noList\">4. Customer submits mediation request<\/span><br><span class=\"int noList\">5. Reception of mediation request and appointment of mediator<\/span><br><span class=\"int noList\">6. Payment of mediation fee by customer<\/span><br><span class=\"int noList\">7. Mediator investigates the details with the customer and the member company<\/span><br><span class=\"int noList\">8. Mediation proposal presented and accepted<\/span><\/p>\n<\/div>\n<div class=\"attention_wrap\">\n<p class=\"title_bar efecttextfade for2\">2. Specified Type II Financial Instruments Transaction Services<\/p>\n<p class=\"efecttextfade for2\"><span class=\"int\">\u00b7Regarding dispute resolution requested in connection with complaints on specified type II financial instruments transaction services, the Company has concluded agreements with the Tokyo Bar Association, Dai-Ichi Tokyo Bar Association and Dai-ni Tokyo Bar Association, and works to resolve service-related disputes related to financial instruments transaction services, etc. through mediation and arbitration using the Tokyo Bar Association Dispute Resolution Center established and operated by the Tokyo Bar Association, Dai-Ichi Tokyo Bar Association Arbitration Center established and operated by the Dai-Ichi Tokyo Bar Association, and the Daini Arbitration and Mediation Center established and operated by the Daini Tokyo Bar Association (collectively, the \u201cArbitration Centers\u201d). To use the Arbitration Centers, please contact the following addresses.<\/span><\/p>\n<p class=\"inblock efecttextfade for2\">Tokyo Bar Association Dispute Resolution Center<br>Hours: Monday-Friday (except national holidays and New Year\u2019s holiday period), 9:00-12:00, 13:00-15:00<br>Tokyo Bar Association 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013<br>Tel: 03-3581-0031<\/p>\n<p class=\"inblock efecttextfade for2\">Dai-Ichi Tokyo Bar Association Arbitration Center<br>Hours: Monday-Friday (except national holidays and New Year\u2019s holiday period), 10:00-12:00, 13:00-16:00<br>Dai-Ichi Tokyo Bar Association Arbitration Center Office 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013<br>Tel: 03-3595-8588<\/p>\n<p class=\"inblock efecttextfade for2\">Dai-ni Tokyo Bar Association Arbitration and Mediation Center<br>Hours: Monday-Friday (except national holidays and New Year\u2019s holiday period), 9:00-12:00, 13:00-17:00<br>Bar Association Bldg, 9F, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013<br>Tel: 03-3581-2249<\/p>\n<p class=\"inblock efecttextfade for2\">The standard flow for dispute resolution procedures conducted by the Arbitration Centers is as follows. Inquire with the centers directly for more details.<\/p>\n<p class=\"inblock efecttextfade for2\">Standard Flow for Dispute Resolution Procedures (with Prior Agreement on Arbitration)<br><span class=\"int noList\">1. Request made to Arbitration Center<\/span><br><span class=\"int noList\">2. Appointment of arbitrator<\/span><br><span class=\"int noList\">3. Notification of parties involved<\/span><br><span class=\"int noList\">4. Attendance on arbitration date<\/span><br><span class=\"int noList\">5. Arbitration decision made by arbitrator<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>-->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sakiahospitality.com\/en\/wp-json\/wp\/v2\/pages\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sakiahospitality.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sakiahospitality.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sakiahospitality.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sakiahospitality.com\/en\/wp-json\/wp\/v2\/comments?post=37"}],"version-history":[{"count":8,"href":"https:\/\/sakiahospitality.com\/en\/wp-json\/wp\/v2\/pages\/37\/revisions"}],"predecessor-version":[{"id":197,"href":"https:\/\/sakiahospitality.com\/en\/wp-json\/wp\/v2\/pages\/37\/revisions\/197"}],"wp:attachment":[{"href":"https:\/\/sakiahospitality.com\/en\/wp-json\/wp\/v2\/media?parent=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}